Last Updated: October 2025
Thank you for shopping at KoreWay.com. We are committed to delivering your order accurately, in good condition, and on time.
1. Order Processing Time
- Orders are processed within 1–3 business days after payment confirmation.
- If an item requires additional handling time (e.g., handcrafted or made-to-order products), it will be mentioned on the product page.
Please note: Orders are not processed on Sundays and Public Holidays.
2. Shipping Methods & Delivery Time
We ship through trusted courier and logistics partners.
| Shipping Type | Estimated Delivery Time | Availability |
|---|---|---|
| Standard Shipping | 5–12 Business Days | India & International |
| Express Shipping (If Available) | 2–5 Business Days | Selected products only |
Delivery times may vary depending on your location, customs clearance, and courier operations.
3. Shipping Charges
Shipping charges are calculated during checkout based on:
- Item weight & size
- Delivery location
- Courier availability
Some orders may be eligible for Free Shipping, which will be displayed at checkout.
4. Tracking Your Order
Once your order has been shipped, you will receive an email or SMS with:
- Tracking number
- Carrier details
- Live tracking link
If you do not receive tracking details within 3 business days, please contact us.
5. Delivery Attempts
The courier will attempt delivery 1–3 times.
If the delivery is not completed due to receiver unavailability, wrong address, or phone not reachable:
- The order may be returned to sender or delivery may be delayed.
- Additional re-shipping charges may apply in such cases.
6. Delayed or Lost Packages
We work closely with our shipping partners to avoid delays.
However, if your package is delayed or lost due to courier or customs issues, we will:
- Raise a complaint with the logistics partner, and
- Keep you fully informed throughout the resolution process.
7. International Shipping & Customs
For international orders:
- Customs duties, taxes, or import charges (if applicable) must be paid by the customer.
- These charges vary by country and are not included in the product or shipping price.
8. Address Accuracy
Please ensure the shipping address and phone number are correct at checkout.
KoreWay.com will not be responsible for:
- Delivery failures due to incorrect or incomplete address details.
9. Contact Us
For any shipping-related queries, feel free to reach out:
📧 Email: info@koreway.com
🌐 Website: https://koreway.com/contact
📍 Customer Support Hours: Mon–Sat, 10:00 AM – 6:00 PM